ADA

Access Guide to the Rose Bowl for Patrons with Disabilities

The Rose Bowl Stadium is pleased to welcome patrons with disabilities. This guide provides information on the stadium’s many accessible features that will help you to enjoy your visit to the historic Rose Bowl Stadium. We are eager to please you so that you will want to return to the Rose Bowl Stadium with your friends.

Upon request, a reasonable accommodation will be provided at no cost to persons with protected disabilities. To request a reasonable accommodation, please contact the Rose Bowl Stadium at least five working days before the event.

If, after reading this brochure, you have more questions or suggestions on how to improve our continuing efforts to make your visit comfortable, we invite you to call the Rose Bowl Stadium at:

Voice: (626) 577-3101 TTY: (626) 577-3187
The Rose Bowl, 1001 Rose Bowl Drive, Pasadena, CA 91103

ARRIVAL AT THE ROSE BOWL

TRAFFIC PATTERNS

Traffic patterns at the Rose Bowl will change based on the type of event being hosted at the Stadium or in the Arroyo Seco.  Please visit the rosebowlstadium.com web page and click on the event or activity of interest; then click on “parking, shuttle, drop-off” for event specific ADA instructions.

ACCESSIBLE PARKING

There are 334 marked accessible parking stalls in Lots B (147), Lot D (86) and Lot F (101).  Accessible parking is based on first come first parked. Once accessible parking lots fill patrons are directed to the closest available general non-reserved parking area, in some instances the closest available parking for accessible parking is on a grass lot (golf course fairway) just north of the stadium adjacent to the North Gate of the stadium – a very short distance.

Patrons with a State issued accessible parking placard or license plate will be required to present upon request the accessible identification/registration card that is issued to the person.  The Rose Bowl Stadium honors out of State accessible placards and identification/registration cards to gain access to accessible parking.

Access to the accessible lots varies based on the event at the Rose Bowl Stadium or events in the Arroyo Seco. Please visit the rosebowlstadium.com web page and click on the event or activity of interest; then click on “parking, shuttle, drop-off” for event specific ADA instructions.

Drop-off & Pick-up Policy at the Rose Bowl Stadium.

Drop-off and pick-up at the Rose Bowl Stadium and in the Arroyo Seco is not always allowed or available.  For large scale events where a public shuttle bus service is available, the drop-off and pick-up is located off site at the shuttle bus point of origin.  For events where there is no shuttle bus service, drop-off and pick-up is allowed but the location of such drop off for ADA purposes will vary depending on the event.  The location for the drop-off varies with the intent to make this location as close as possible to the event or activity of interest.  Please visit the rosebowlstadium.com web page and click on the event or activity of interest; then click on “parking, shuttle, drop-off” for event specific ADA instructions.    

NOTE:  Shuttle buses are wheel chair/ADA accessible.

UCLA GAME DAY COURTESY SHUTTLE

PARSONS SHUTTLE SERVICE

Shuttle Bus

Shuttle buses service is not available for all Rose Bowl Stadium events or events and activities in the Arroyo Seco. However, when this service is scheduled, the shuttle bus service is wheelchair (ADA) accessible. Generally the service is free of charge although occasionally there is a fee to ride the service. Patrons with disabilities who elect to take the shuttle will be granted front of the line access and allowed on the next available bus. This policy is in place at the origin of the shuttle as well as in Lot B where the shuttle depot is located. Please visit the rosebowlstadium.com web page and click on the event or activity of interest; then click on “parking, shuttle, drop-off” for event specific ADA instructions.

Persons with disabilities should proceed to the front of the shuttle line and advise the shuttle staff that you require ADA assistance and the staff will board you on the next available shuttle bus.

ROSE BOWL STADIUM ACCESS FEATURES

ACCESSIBLE SEATING

People who use wheelchairs, walkers, crutches, four- prong canes, or oxygen tanks, or are accompanied by service animals are eligible to buy tickets for accessible seating. Up to three companion tickets may be purchased for their companion in the same row and these seats will be contiguous with the accessible seat. If contiguous seats have already been sold and are not available, the companion seas will be as close as possible to the accessible seat. Ticket prices vary by seat location and sight lines. If a limit is placed on the number of tickets one can urchase for an event, that limit also applies to accessible seats.

At the east side of the Concourse Level there are 162 accessible seating pairs (one seating space plus one companion seat). These seats are reached through Tunnels 1, 2, 3, 4, 5, 6, 7, 8, and 28. At the west side of the Concourse Level there are 162 accessible seating pairs (one seating space plus one companion seat). These seats are reached through Tunnels 14, 15, 16, 17, 18, 19, 20, 21, and 22. At the Field Level, on the east side of the stadium, there are 44 accessible seating pairs (one seating space plus one companion seat). Field Level Seating is accessible to wheelchair users and other persons with mobility impairments through Tunnel 28. A walkway in the tunnel leads to the field access elevator.

ACCOMMODATIVE USHERING

Upon request, ushers will assist disabled patrons from entrance gates to their seats, to the door of the restroom, to telephones or TTY, to the lost and found or first aid station. Ushers will also take a patron’s valid driver’s license, state identification card, or credit card to an assistive listening device dispensing location, and bring the patron an assistive listening receiver, and return an assistive listening receiver to the dispensing location, and bring the patron’s driver’s license, state identification card, or credit card to the patron. Upon request, ushers will also read signs, sections of the program or other event- related information to a disabled patron.

CAPTIONING OF PUBLIC ADDRESS SYSTEM ANNOUNCEMENTS/ASSISTIVE LISTENING DEVICES

Announcements, other than game content, broadcast over the Rose Bowl public address system can be made reasonably accessible to guests who are deaf or hard of hearing by displaying captioned versions of same concurrently with the audio announcements via the CAPTION COLORADO system. The hand-held units for this service can be obtained, at no cost, at the ADMINISTRATIVE OFFICE (Adjacent to Tunnel 28, on the East side of the stadium.). Also, FM assistive listening receivers are available at no cost for use by people who are hard of hearing. They are dispensed from the Rose Bowl Administrative Office, (near Tunnel 28), and from the Press Box (near Tunnels 18 and 19). A valid driver’s license, state identification card, or credit card must be left as a security deposit. All Assistive listening devices and receivers must be returned to the same location from which they were checked out.

DRINKING FOUNTAINS

Accessible drinking fountains are located outside each restroom.

ENTRANCE GATES

Gates A, B, C, D, F and G are all accessible. However, some events do not use all gates. (Gates A, B and G will always be available.)

FIRST AID STATION

The first aid station (Public Safety Building) is located near Gate B and is accessible.

FOOD SERVICE

All concession stands are accessible. In addition, patrons in accessible seats may place their food orders with an employee assigned to their section that will fill food orders and deliver the food to the patrons’ seats. There is no charge for this service.

LOST AND FOUND (Public Safety Building)

This service is located between Gates A and B and is accessible.

POLICE STATION (Public Safety Building)

This station, located between Gates A and B, is accessible.

PAVILION

All Pavilion suites, the media area, restrooms, telephones, and drinking fountains are accessible. Each suite on Levels E and F in the pavilion contains accessible seating. There is a limited amount of accessible club seat sections on Levels D and E. If a patron in your party needs accessible seating, the patron and a companion will be accommodated in the nearest possible accessible club section. The City’s Security Command Post on Level G is accessible, but is limited to working staff only.

RESTROOMS

All restrooms are accessible. Five restrooms include a section for a person with a disability accompanied by an attendant, or for a child accompanied by an opposite sex parent (please see map).

SERVICE ANIMALS

People with disabilities are allowed to bring their service animals into all areas where attendees are generally allowed. Service animals include guide dogs, signal dogs or another animal that has been individually trained to provide service to an individual with a disability. Any animal that poses a direct threat to the health or safety of others shall be required to leave.

SIGN LANGUAGE INTERPRETATION

Sign language interpretation is provided at most major concerts and other non-sporting events at which speaking and/or singing comprise a significant aspect of the entertainment program.

TELEPHONES

Courtesy telephones are available at Gate A at the south end of the stadium, The Administrative office across from Gate B and at the Press Box across from Gate F. ***(Please see stadium diagram map.)***

TTY

 There is one TTY at the Administrative office located across from Gate B.

TICKET PURCHASE

If you require accessible seating, state this need to the ticketing source. The ticket seller can sell tickets for accessible seating, thus avoiding the need to exchange inaccessible seat tickets.

WILL CALL

The ticket booth for Will Call tickets is located outside Gate B on the south east side of the stadium. This is the only accessible ticket booth.

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