ACCESSIBLE SERVICES

Access Guide to the Rose Bowl for Patrons with Disabilities

The Rose Bowl Stadium is pleased to welcome patrons with disabilities. This guide provides information on the stadium’s many accessible features that will help you to enjoy your visit to the historic Rose Bowl Stadium. We are eager to please you so that you will want to return to the Rose Bowl Stadium with your friends.

To request a reasonable accommodation, please contact the Rose Bowl Stadium at least five working days prior to the event.

If you have more questions or suggestions on how to improve our continuing efforts to make your visit comfortable, we invite you to contact the Rose Bowl Stadium here or at:

Voice: (626) 577-3101 TTY: (626) 577-3187
Rose Bowl Stadium, 1001 Rose Bowl Drive, Pasadena, CA 91103

ARRIVAL AT THE ROSE BOWL

TRAFFIC PATTERNS

For Maps and Directions to get to the Rose Bowl Stadium, please click here.

ACCESSIBLE PARKING

There are 334 marked accessible parking stalls in Lots B, Lot D and Lot F.  Accessible parking is based on first come first parked. Once accessible parking lots fill, patrons are directed to the closest available general parking area, in some instances the closest available parking for accessible parking is on a grass lot north of the Stadium.

Patrons with a State issued accessible parking placard or license plate will be required to present upon request the accessible identification/registration card that is issued to the person.  The Rose Bowl Stadium honors out of State accessible placards and identification/registration cards to gain access to accessible parking.

DROP-OFF/PICK-UP

ADA and Access Vehicle drop-off and pick-up at the Rose Bowl Stadium and in the Arroyo Seco is located in the northeast corner of Lot I of the Rose Bowl Stadium parking lots.

PARSONS SHUTTLE SERVICE

Shuttle Bus

Shuttle buses service is not available for all Rose Bowl Stadium events or events and activities in the Arroyo Seco. However, when this service is scheduled, the shuttle bus service is wheelchair (ADA) accessible. Generally the service is free of charge although occasionally there is a fee to ride the service. Patrons with disabilities who elect to take the shuttle will be granted front of the line access and allowed on the next available bus. This policy is in place at the origin of the shuttle as well as in Lot B where the shuttle depot is located.

ROSE BOWL STADIUM ACCESS FEATURES

ACCESSIBLE SEATING

Individuals who use wheelchairs, walkers, crutches, four-prong canes, oxygen tanks, or are accompanied by a service animal are eligible to exchange their tickets for accessible seating. Up to three companion tickets may be exchanged with each accessible ticket. If adjacent seats have already been issued, the companion seats will be placed in the closest available location.

At the east side of the Concourse Level there are 162 accessible seating pairs (one seating space plus one companion seat). These seats are reached through Tunnels 1, 2, 3, 4, 5, 6, 7, 8, and 28. At the west side of the Concourse Level there are 162 accessible seating pairs (one seating space plus one companion seat). These seats are reached through Tunnels 14, 15, 16, 17, 18, 19, 20, 21, and 22. At the Field Level, on the east side of the stadium, there are 44 accessible seating pairs (one seating space plus one companion seat). Field Level Seating is accessible to wheelchair users and other persons with mobility impairments through Tunnel 28. A walkway in the tunnel leads to the field access elevator.

CAPTIONING OF PUBLIC ADDRESS SYSTEM ANNOUNCEMENTS/ASSISTIVE LISTENING DEVICES

Announcements, other than game content, broadcast over the public address system can be made reasonably accessible to guests who are deaf or hard of hearing by displaying captioned versions of the audio announcements via the Caption Colorado system. The hand-held units can be obtained, at no cost, at the administration office (adjacent to Tunnel 28). Also, FM assistive listening receivers are available, at no cost, for use by individuals who are hard of hearing. These are also issued from the Administration Office.

 

A valid driver’s license, state identification card, or credit card must be left as a security deposit. All assistive listening devices and receivers must be returned at the conclusion of the event.  

DRINKING FOUNTAINS

Accessible drinking fountains are located outside each restroom.

ENTRANCE GATES

All gates are ADA accessible.

FIRST AID STATION

The first aid station (Public Safety Building) is located adjacent to Gate B and is accessible.

FOOD SERVICE

All concession stands are ADA accessible. 

LOST AND FOUND

This service is located online here and on event day is located in the Administration Office.

OTHER ACCOMMODATIONS

To request other accommodations, please contact the Rose Bowl Stadium at least five working days before the event.

If you have more questions or suggestions on how to improve our continuing efforts to make your visit comfortable, we invite you to contact the Rose Bowl Stadium here or at:

Voice: (626) 577-3101 TTY: (626) 577-3187
Rose Bowl Stadium, 1001 Rose Bowl Drive, Pasadena, CA 91103

RESTROOMS

All restrooms are accessible. Five restrooms include a section for a person with a disability accompanied by an attendant, or for a child accompanied by an opposite sex parent (please see map).

SERVICE ANIMALS

People with disabilities are allowed to bring their service animals into all areas where attendees are generally allowed. Service animals include guide dogs, signal dogs or another animal that has been individually trained to provide service to an individual with a disability. Any animal that poses a direct threat to the health or safety of others shall be required to leave.

SIGN LANGUAGE INTERPRETATION

Sign language interpretation is provided upon request, at most major concerts and other non-sporting events at which speaking and/or singing comprise a significant aspect of the entertainment program. 

 

To request sign language interpretation, please contact the Rose Bowl Stadium at least five working days prior to the event by clicking here or call at:

Voice: (626) 577-3100 TTY: (626) 577-3187

TELEPHONES

Courtesy telephones are available at Gate A at the south end of the stadium, The Administrative Office across from Gate B and the Terry Donahue Pavilion across from Gate F. ***(Please see stadium diagram map.)***

TERRY DONAHUE PAVILION

All suites, media area, restrooms, telephones, and drinking fountains are accessible. Each suite on Levels E and F contain accessible seating. There is a limited amount of accessible club seats on Levels D and E. If a patron in your party needs accessible seating, the patron and a companion will be accommodated in the nearest possible accessible club section.

TTY

 There is one TTY at the Administrative Office, located across from Gate B.

TICKET PURCHASE

If you require accessible seating, state this need to the ticketing source. The ticket seller can sell tickets for accessible seating, thus avoiding the need to exchange inaccessible seat tickets.

WHEELCHAIR ASSISTANCE

Wheelchair assistance is available on a first come, first served basis at the Rose Bowl Stadium. There are a limited number of wheelchairs for transporting guests from the stadium gates to their seats and back at the conclusion of the event. 

 

Guests may arrange for pre-event wheelchair assistance by contacting a Customer Service Ambassador or texting (626) 400-5119 once inside the stadium gates. Should guests need assistance post event, please text (626) 400-5119 with current location or make a request at the Administration Office (adjacent to Tunnel 28. Guests are asked to supply their own wheelchair if they need one for the duration of the event.

WILL CALL

The ticket booth for Will Call tickets is located outside Gate B on the south east side of the stadium. This is the only accessible ticket booth.